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Application for Renewal Permit to Operate Undergraduate Programs - Client Satisfaction Survey
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Responsiveness: Application concerns were promptly answered *
Very Dissatisfied
Very Satisfied
Responsiveness: Staff were helpful and willing to assist clients *
Very Dissatisfied
Very Satisfied
Reliability: Processing of application was done according to the approvedprocedures and timelines *
Very Dissatisfied
Very Satisfied
Reliability: Minimal errors / faults experienced during the application process *
Very Dissatisfied
Very Satisfied
Access and Facilities: Facilities / equipment / instrument utilized were adequatefor the process *
Very Dissatisfied
Very Satisfied
Access and Facilities: Conduct of ocular inspection was done according toprocedures (if applicable) *
Very Dissatisfied
Very Satisfied
Communication: Citizens Charter reflects the procedures and timelines for theservice and provided to the clients *
Very Dissatisfied
Very Satisfied
Communication: Prompt communication and coordination in all activities *
Very Dissatisfied
Very Satisfied
Costs: No additional costs required aside from those published *
Very Dissatisfied
Very Satisfied
Integrity: Comfortable with the staff handling the transaction *
Very Dissatisfied
Very Satisfied
Integrity: Staff handling the transaction are trustworthy and transparent *
Very Dissatisfied
Very Satisfied
Assurance: Staff handling the transactions have thorough knowledge of theprocess *
Very Dissatisfied
Very Satisfied
Assurance: Are helpful and fosters good working relationships *
Very Dissatisfied
Very Satisfied
Outcome: Service was provided according to the policies and standards andprocedures *
Very Dissatisfied
Very Satisfied
Outcome: Service was provided according to the policies and standards andprocedures *
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