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Application for Student Financial Assistance Programs (StuFAPS)
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Responsiveness: Timeliness of feedback of application result
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Very Dissatisfied
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2
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4
5
Very Satisfied
Reliability: Promptness of addressing applicant's concern
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Very Dissatisfied
1
2
3
4
5
Very Satisfied
Access and Facilities: Ease in navigating CHEDRO's scholarship portal
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Very Dissatisfied
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2
3
4
5
Very Satisfied
Communication: Availability of CHEDRO's scholarship hotline or other means of communication
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Very Dissatisfied
1
2
3
4
5
Very Satisfied
Costs: Not Applicable
Integrity: Professionalism of staff in addressing specific concerns
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Very Dissatisfied
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2
3
4
5
Very Satisfied
Assurance: Exhibited competence, knowledge and understanding in responding to clients’ needs
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Very Dissatisfied
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2
3
4
5
Very Satisfied
Outcome: How satisfied are you with the quality of service provided?
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Very Dissatisfied
1
2
3
4
5
Very Satisfied
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