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Filing of Complaints, Appeals or Motions for Reconsideration - Client Satisfaction Survey
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Responsiveness: Was courteous and helpful while providing prompt service (Magalang, matulungin at maagap sa pagbigay ng serbisyo)
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Very Dissatisfied
1
2
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4
5
Very Satisfied
Reliability: Provided accurate information (Nagbigay ng tamang impormasyon)
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Very Dissatisfied
1
2
3
4
5
Very Satisfied
Access and Facilities: Had adequate facilities/equipment (Sapat ang mga pasilidad/kagamitan)
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Very Dissatisfied
1
2
3
4
5
Very Satisfied
Access and Facilities: Well-maintained and pleasant office ( Maayos at kaaya-ayang tanggapan)
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Very Dissatisfied
1
2
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4
5
Very Satisfied
Communication: Had communicated clear procedures (Naipaliwanag nang maayos ang mga pamamaraan)
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Very Dissatisfied
1
2
3
4
5
Very Satisfied
Costs (Not Applicable)
Communication: Had communicated clear procedures (Naipaliwanag nang maayos ang mga pamamaraan)
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Very Dissatisfied
1
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5
Very Satisfied
Integrity: Was honest and professional while providing service (Tapat at propesyonal sa pagbibigay serbisyo)
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Very Dissatisfied
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Very Satisfied
Assurance: Exhibited competence, knowledge and understanding in responding to clients’ needs (Nagpakita ng kahusayan, kaalaman at pag-unawa sa pagtugonsa pangangailangan ng kliyente)
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Very Dissatisfied
1
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Very Satisfied
Outcome: I am satisfied with the service I received (Masaya ako sa natanggap kong serbisyo)
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Very Dissatisfied
1
2
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4
5
Very Satisfied
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