Section 1 of 1
Application for Certification, Authentication and Verification (C.A.V.) of Academic Records - Client Satisfaction Survey
Responsiveness: How satisfied are you in with the assistance and speed in delivering the service that you need?
Responsiveness: How satisfied are you in with the assistance and speed in delivering the service that you need?
Question Type
Short answer
Paragraph
Multiple choice
Checkboxes
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File upload
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Checkbox grid
Date
Time
Very Dissatisfied
Very Satisfied
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Answer key
(0 points)
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Reliability (Quality): How satisfied are you with the quality of advice, guidance and accuracy of information/documents provided for by the staff?
Reliability (Quality): How satisfied are you with the quality of advice, guidance and accuracy of information/documents provided for by the staff?
Question Type
Short answer
Paragraph
Multiple choice
Checkboxes
Dropdown
File upload
Linear scale
Multiple choice grid
Checkbox grid
Date
Time
Very Dissatisfied
Very Satisfied
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Label (optional)
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Answer key
(0 points)
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Access and Facilities: How satisfied are you with the provision of facilities interms of cleanliness and comfort (e.g. holding area, offices, toilets, etc) ?
Access and Facilities: How satisfied are you with the provision of facilities interms of cleanliness and comfort (e.g. holding area, offices, toilets, etc) ?
Question Type
Short answer
Paragraph
Multiple choice
Checkboxes
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File upload
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Checkbox grid
Date
Time
Very Dissatisfied
Very Satisfied
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Answer key
(0 points)
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Communication: How satisfied are you that our written communications wereclear, concise, and in understandable language?
Communication: How satisfied are you that our written communications wereclear, concise, and in understandable language?
Question Type
Short answer
Paragraph
Multiple choice
Checkboxes
Dropdown
File upload
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Checkbox grid
Date
Time
Very Dissatisfied
Very Satisfied
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Answer key
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Communication: How satisfied are you of the explanations of the services youneeded in an understandable manner?
Communication: How satisfied are you of the explanations of the services youneeded in an understandable manner?
Question Type
Short answer
Paragraph
Multiple choice
Checkboxes
Dropdown
File upload
Linear scale
Multiple choice grid
Checkbox grid
Date
Time
Very Dissatisfied
Very Satisfied
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Label (optional)
5
Label (optional)
Answer key
(0 points)
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Costs: How satisfied are you with the amount of your fees that was collected given the quality of services provided?
Costs: How satisfied are you with the amount of your fees that was collected given the quality of services provided?
Question Type
Short answer
Paragraph
Multiple choice
Checkboxes
Dropdown
File upload
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Checkbox grid
Date
Time
Very Dissatisfied
Very Satisfied
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Label (optional)
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Label (optional)
Answer key
(0 points)
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Integrity: How satisfied are you with the professionalism of the staff in addressing specific concerns?
Integrity: How satisfied are you with the professionalism of the staff in addressing specific concerns?
Question Type
Short answer
Paragraph
Multiple choice
Checkboxes
Dropdown
File upload
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Checkbox grid
Date
Time
Very Dissatisfied
Very Satisfied
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Label (optional)
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Answer key
(0 points)
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Assurance: Exhibited competence. knowledge, and understanding in responding to client's needs.
Assurance: Exhibited competence. knowledge, and understanding in responding to client's needs.
Question Type
Short answer
Paragraph
Multiple choice
Checkboxes
Dropdown
File upload
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Checkbox grid
Date
Time
Very Dissatisfied
Very Satisfied
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Label (optional)
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Label (optional)
Answer key
(0 points)
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Outcome: How satisfied are you with the overall quality of the services youreceived?
Outcome: How satisfied are you with the overall quality of the services youreceived?
Question Type
Short answer
Paragraph
Multiple choice
Checkboxes
Dropdown
File upload
Linear scale
Multiple choice grid
Checkbox grid
Date
Time
Very Dissatisfied
Very Satisfied
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Label (optional)
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Answer key
(0 points)
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Comments/Suggestions
Comments/Suggestions
Question Type
Short answer
Paragraph
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File upload
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Date
Time
Answer key
(0 points)
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