Section 1 of 1
Request/Inquiry for Payment of Financial Benefits for STUFAPs Grantees - Client Satisfaction Survey
Responsiveness: Timeliness in processing of scholarship payment
Responsiveness: Timeliness in processing of scholarship payment
Question Type
Short answer
Paragraph
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Checkboxes
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Date
Time
Very Dissatisfied
Very Satisfied
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Label (optional)
5
Label (optional)
Answer key
(0 points)
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Reliability: Quality of advice, guidance and accuracy of information/documents provided for by the staff.
Reliability: Quality of advice, guidance and accuracy of information/documents provided for by the staff.
Question Type
Short answer
Paragraph
Multiple choice
Checkboxes
Dropdown
File upload
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Multiple choice grid
Checkbox grid
Date
Time
Very Dissatisfied
Very Satisfied
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Label (optional)
5
Label (optional)
Answer key
(0 points)
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Access and Facilities: Ease in the submission of documents for payment
Access and Facilities: Ease in the submission of documents for payment
Question Type
Short answer
Paragraph
Multiple choice
Checkboxes
Dropdown
File upload
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Checkbox grid
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Time
Very Dissatisfied
Very Satisfied
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Label (optional)
5
Label (optional)
Answer key
(0 points)
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Communication: Availability of CHEDRO's scholarship hotline or other means ofcommunication
Communication: Availability of CHEDRO's scholarship hotline or other means ofcommunication
Question Type
Short answer
Paragraph
Multiple choice
Checkboxes
Dropdown
File upload
Linear scale
Multiple choice grid
Checkbox grid
Date
Time
Very Dissatisfied
Very Satisfied
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Label (optional)
5
Label (optional)
Answer key
(0 points)
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Costs: Not Applicable
Costs: Not Applicable
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Integrity: Professionalism of staff in addressing specific concerns
Integrity: Professionalism of staff in addressing specific concerns
Question Type
Short answer
Paragraph
Multiple choice
Checkboxes
Dropdown
File upload
Linear scale
Multiple choice grid
Checkbox grid
Date
Time
Very Dissatisfied
Very Satisfied
0
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Label (optional)
5
Label (optional)
Answer key
(0 points)
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Assurance: Exhibited competence, knowledge and understanding in respondingto clients’ needs
Assurance: Exhibited competence, knowledge and understanding in respondingto clients’ needs
Question Type
Short answer
Paragraph
Multiple choice
Checkboxes
Dropdown
File upload
Linear scale
Multiple choice grid
Checkbox grid
Date
Time
Very Dissatisfied
Very Satisfied
0
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1
Label (optional)
5
Label (optional)
Answer key
(0 points)
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Outcome: How satisfied are you with the quality of service provided?
Outcome: How satisfied are you with the quality of service provided?
Question Type
Short answer
Paragraph
Multiple choice
Checkboxes
Dropdown
File upload
Linear scale
Multiple choice grid
Checkbox grid
Date
Time
Very Dissatisfied
Very Satisfied
0
1
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10
1
Label (optional)
5
Label (optional)
Answer key
(0 points)
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Comments/Suggestions
Comments/Suggestions
Question Type
Short answer
Paragraph
Multiple choice
Checkboxes
Dropdown
File upload
Linear scale
Multiple choice grid
Checkbox grid
Date
Time
Answer key
(0 points)
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