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Procedure in Processing Request for Curricula of Academic Programs, except those that are OPSD-Based and under the Legal Education Board (LEB) - Client Satisfaction Survey
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Responsiveness: Application concerns were promptly answered
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Very Dissatisfied
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2
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4
5
Very Satisfied
Responsiveness: Staff were helpful and willing to assist clients
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Very Dissatisfied
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2
3
4
5
Very Satisfied
Reliability: Processing of application was done according to the approved procedures and timelines
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Very Dissatisfied
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2
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4
5
Very Satisfied
Reliability: Minimal errors / faults experienced during the application process
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Very Dissatisfied
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2
3
4
5
Very Satisfied
Access and Facilities: Facilities / equipment / instrument utilized were adequate for the process
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Very Dissatisfied
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2
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4
5
Very Satisfied
Access and Facilities: Conduct of ocular inspection was done according to procedures (if applicable)
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Very Dissatisfied
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4
5
Very Satisfied
Communication: Citizens Charter reflects the procedures and timelines for the service and provided to the clients
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Very Dissatisfied
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4
5
Very Satisfied
Communication: Prompt communication and coordination in all activities
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Very Dissatisfied
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5
Very Satisfied
Costs: Cost incurred are reasonable
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Very Dissatisfied
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2
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4
5
Very Satisfied
Costs: No additional costs required aside from those published
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Very Dissatisfied
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5
Very Satisfied
Integrity: Comfortable with the staff handling the transaction
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Very Dissatisfied
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2
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5
Very Satisfied
Integrity: Staff handling the transaction are trustworthy and transparent
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Very Dissatisfied
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5
Very Satisfied
Assurance: Staff handling the transactions have thorough knowledge of the process
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Very Dissatisfied
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4
5
Very Satisfied
Assurance: Are helpful and fosters good working relationships
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Very Dissatisfied
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5
Very Satisfied
Outcome: Service was provided according to the policies and standards and procedures
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Very Dissatisfied
1
2
3
4
5
Very Satisfied
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