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Section 1 of 1
Application for Certification of Student Records and Other Relevant Documents- Client Satisfaction Survey
Responsiveness: How satisfied are you in with the assistance and speed in whichthe service was delivered in person, by telephone, by email?
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Very Dissatisfied
Very Satisfied
to
1
Label (optional)
5
Label (optional)
Answer key
(0 points)
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Responsiveness: How satisfied are you in with the politeness and courteousnessof the personnel dealing with you?
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Very Dissatisfied
Very Satisfied
to
1
Label (optional)
5
Label (optional)
Answer key
(0 points)
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Reliability (Quality): How satisfied are you with the quality of advice, guidanceand accuracy of information in which the services was rendered?
Question Type
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Very Dissatisfied
Very Satisfied
to
1
Label (optional)
5
Label (optional)
Answer key
(0 points)
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Access and Facilities: How satisfied are you with the provision of facilities interms of cleanlines and comfort (e.g. holding area, offices, toilets, etc) ?
Question Type
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Very Dissatisfied
Very Satisfied
to
1
Label (optional)
5
Label (optional)
Answer key
(0 points)
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Communication: How satisfied are you that our written communications wereclear, concise, and in understandable language?
Question Type
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Very Dissatisfied
Very Satisfied
to
1
Label (optional)
5
Label (optional)
Answer key
(0 points)
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Communication: How satisfied are you of the explanations of the services youneeded in an understandable manner?
Question Type
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Very Dissatisfied
Very Satisfied
to
1
Label (optional)
5
Label (optional)
Answer key
(0 points)
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Costs: How satisfied are you with the amount of your fees and cost given thequality of services provided?
Question Type
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Very Dissatisfied
Very Satisfied
to
1
Label (optional)
5
Label (optional)
Answer key
(0 points)
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Integrity: How satisfied are you with the professionalism shows by the personnelhandling the services you have requested?
Question Type
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Very Dissatisfied
Very Satisfied
to
1
Label (optional)
5
Label (optional)
Answer key
(0 points)
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Integrity: How satisfied are you with the professionalism shows by the personnelhandling the services you have requested?
Question Type
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Very Dissatisfied
Very Satisfied
to
1
Label (optional)
5
Label (optional)
Answer key
(0 points)
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Assurance: How satisfied are you with the ability of our staff to meet yourservice needs?
Question Type
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Very Dissatisfied
Very Satisfied
to
1
Label (optional)
5
Label (optional)
Answer key
(0 points)
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Outcome: How satisfied are you with the overall quality of the services youreceived?
Question Type
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Very Dissatisfied
Very Satisfied
to
1
Label (optional)
5
Label (optional)
Answer key
(0 points)
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Comments/Suggestions
Question Type
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Answer key
(0 points)
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Responsiveness: How satisfied are you in with the assistance and speed in whichthe service was delivered in person, by telephone, by email?
Copy
No responses yet for this question.
Responsiveness: How satisfied are you in with the politeness and courteousnessof the personnel dealing with you?
Copy
No responses yet for this question.
Reliability (Quality): How satisfied are you with the quality of advice, guidanceand accuracy of information in which the services was rendered?
Copy
No responses yet for this question.
Access and Facilities: How satisfied are you with the provision of facilities interms of cleanlines and comfort (e.g. holding area, offices, toilets, etc) ?
Copy
No responses yet for this question.
Communication: How satisfied are you that our written communications wereclear, concise, and in understandable language?
Copy
No responses yet for this question.
Communication: How satisfied are you of the explanations of the services youneeded in an understandable manner?
Copy
No responses yet for this question.
Costs: How satisfied are you with the amount of your fees and cost given thequality of services provided?
Copy
No responses yet for this question.
Integrity: How satisfied are you with the professionalism shows by the personnelhandling the services you have requested?
Copy
No responses yet for this question.
Integrity: How satisfied are you with the professionalism shows by the personnelhandling the services you have requested?
Copy
No responses yet for this question.
Assurance: How satisfied are you with the ability of our staff to meet yourservice needs?
Copy
No responses yet for this question.
Outcome: How satisfied are you with the overall quality of the services youreceived?
Copy
No responses yet for this question.
Comments/Suggestions
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No responses yet for this question.
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